My Looft Lighter X is not powering up

If your Looft Lighter X is not powering up try these steps below:

- Disconnect and then connect battery pack to Looft Lighter X

- Place Looft Lighter X in charger and give it a 2 hour charge

- If you have tried the above but nothing happens, please contact us through a Support Ticket and we will get back to you as soon as we can.