Orders & Shipping
All orders are shipped from our warehouse in Fulda, Germany. During the order process we will let you know when we will deliver the product to you.
Free shipping on orders over €50.00. Shipping time is up to 3 to 5 business days
How do I track my order?
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You can view order status and tracking information in your customer account.
Log in by clicking on customer account in the top right corner.
- Tracking information will also be sent out once the order has been shipped. (1-3 days from order) If you have not received your tracking email - check your spam folder.
Pre-orders and Outdoor Kitchen!
If I pre-order today, do I need to pay now?
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When you order a product from us, you can see all available payment options in the checkout view. The type of payment method available to you may differ depending on which country you are in. We have, among others, pay now, pay in installments, credit/debit card payments and more.
How do you deliver the Outdoor Kitchen?
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We will contact you with details on the delivery when the order is ready to ship.
Can I cancel my pre-order?
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Read more about Returns & Cancelations here.
Returns & Cancelations
You find all information regarding returns & cancelations here.
